Frequently Asked Questions

RedKangaroo actively encourages online bookings and booking online guarantees your space!

The online Risk Acknowledgment form must be completed for each jumper before they enter the park, this is also to reduce time spent checking in and easing the customer flow.

We appreciate the cooperation of all our customers.

1. Refunds are only available if a booking is cancelled by a customer within 24 hours of when the original booking was made.
   1. To cancel a booking, customers must call our Customer Service Team on  03333 445 933 (10am-5pm, daily) or put their cancellation in writing to jump@redkangaroo.co.uk
2. If a booking is made for a session that is due to take place within 24 hours, and a customer cancels the booking, then NO REFUND will be issued.  The booking can be MOVED ONCE by calling our Customer Service Team or by a member of staff at the park. The moved booking must take place within 14 days of the original booked date.
3. If a booking is cancelled outside of the 24 hours from when the original booking was made, but more than 24 hours before the booked session is due to take place the booking can be MOVED ONCE* by calling our Customer Service Team or by a member of staff at the park. The moved booking must take place within 14 days of the original booked date.
4. If a participant of your booking does not arrive for the session, a refund will not be issued. No shows are non-refundable and non-transferable for bounce sessions and parties

*This does not apply to special events.

It is essential for everyone taking part in trampolining activities to have a completed ‘Risk Acknowledgement Form’, either completed by or on behalf of all of those attending.

As a member of the International Association of Trampoline Parks RedKangaroo is committed to improving industry safety standards. Mandatory Risk acknowledgements are an important part of this compliance, and entrance to our parks will not be accepted without a valid risk acknowledgement.

We keep your Risk Acknowledgement on record for 12 months, meaning you don’t have to complete a new one every time you visit us. What’s more, we’ve tried to make it as easy as possible; from the 17th of July 2020, you must complete the risk acknowledgement prior to arriving at the park.

To make your arrival easier, complete your risk acknowledgement online now Risk Acknowledgement 

If you are going to enter the trampoline court area at any time, then you must wear RedKangaroo trampoline socks. This also includes adults who are fully-supervising children during our Kanga Tots and Kanga Family sessions.

RedKangaroo trampoline socks are specifically designed for safe use on our trampolines, and uniformity ensures that our Court Monitors are quickly and easily able to spot anyone not wearing our socks, and therefore potentially creating a health and safety risk for themselves and those around them.

Socks are priced at £2.95 per pair, and can be purchased in advance online or at the park.

Alternatively, if you already have special trampoline jump socks from another trampoline park you’re welcome to bring them, but we can’t guarantee you’ll look as cool! 

For Health & Safety reasons, alternative jump socks must NOT have grips on the heel to be able to use the Mega Slide and Inflatables, you will need to purchase Red Kangaroo jump socks.

We advise you to wear soft, flexible clothing that you would normally exercise in.

Do not wear clothing with any sharp buckles/clasps/zips etc. that could be harmful to yourself or other jumpers whilst using the trampoline park.

Jumping can get quite hot so breathable clothing is recommended and an extra layer to put on afterwards to keep yourself warm is a great idea. Please don’t wear any jewellery while jumping, and use the lockers to keep extra layers and valuables safe while you jump.

DUE TO THE FRICTION CAUSED BY GARMENTS SUCH AS FOOTBALL SHIRTS, AIRTEX OR LYCRA TOPS, THESE ITEMS CANNOT BE WORN ON THE MEGA SLIDE IN COVENTRY, ANY TOPS THAT ARE WORN MUST BE LONG ENOUGH TO COVER YOUR WAIST.A MINIMUM OF MID THIGH LENGTH SHORTS/BOTTOMS MUST BE WORN. SILICONE SPRAY IS IN USE.

To ensure the highest levels of health and safety compliance, some of our more challenging features have minimum height or age restrictions. These guidelines are set out by the equipment manufacturers and are designed to keep everyone safe.

Wipeout: 4ft minimum height requirement
Ninja Warrior: 4ft minimum height requirement
Airbag: Minimum age of 5 years old
Power Tower: Minimum age of 5 years old

Mega Slide (Coventry Only): Minimum age of 6 years old.

Note. Eligibility subject to change

Please also note that children must have a responsible adult remain in the park if they are under 13 years old for the duration of the visit.

We would advise you to arrive approximately 20 minutes before your session is due to start, this will give you plenty of time to check in during busy times, and allow you time to watch the safety briefing before your bounce.

If you are attending a birthday party then please arrive 30 minutes before your session.

Serving hot and cold food and a range of thirst quenching drinks, we have created a relaxed and comfortable seating area where you can keep an eye on your little ones from the mezzanine or find somewhere quieter for a bite to eat after your bounce.

To bounce as big as a Red Kangaroo, it’s important to make sure you keep your energy levels up. Whether you’re looking for a mid-bounce snack, somewhere to relax over coffee and cake or for a home-baked pizza and slush treat, our Kanga Bites Diner is there to fill even the biggest of appetites.

Red Kangaroo is not responsible for the damage, loss or theft of any customers belongings. If any personal items have been lost during your time in our parks please speak to our staff members or call our customer service team to notify them. Lost property items will only be held for a maximum of three months.